K Marsh Plumbing & Heating Ltd – Service Plan Terms & Conditions

1. General Overview

• These service plans are provided by K Marsh Plumbing & Heating Ltd.

• Plans are available to domestic residential properties only unless otherwise agreed in writing.

• All prices are exclusive of VAT unless stated otherwise.

• Plans are non-transferable between properties without prior approval.

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2. Payments & Cancellations

• Monthly Plans: Payment is made via Direct Debit. First payment must clear before services can be redeemed.

• Annual Plan (Platinum): Must be paid in full upfront.

• You may cancel your plan at any time with 30 days’ notice. No partial refunds will be issued for time unused on annual plans.

• We reserve the right to cancel your plan at any time with 30 days’ notice if terms are not adhered to.

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3. Boiler Service / Gas Safety Certificate

• Includes one annual boiler service OR one landlord gas safety certificate (CP12) per year.

• Additional certificates can be arranged at a discounted rate.

• Boiler services must be scheduled during normal working hours (Mon–Fri, 7:30am–4:00pm).

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4. Callouts

• Unlimited callouts apply Monday to Friday, 7:30am–4:00pm.

• Callouts outside these hours are chargeable unless otherwise agreed.

• Only issues related to plumbing or heating are covered. Electrical issues, appliance breakdowns, or third-party faults are not included.

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5. Repairs & Discounts

• 10% discount applies to labour and parts for any repair not covered by the plan.

• Any faults identified during inspections are eligible for discounted repair under your plan.

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6. Visual Inspections

• Includes a basic visual check of 3 plumbing or heating items during your annual visit.

• No dismantling or testing is carried out unless quoted for separately.

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7. Blockages (Silver, Gold & Platinum Plans)

• Covers 2 internal waste blockages per year (e.g., sinks, basins, baths).

• Must be within accessible pipework and properly installed.